Custom Ink

I was really not sure what to write about today. This is the day when I write about something not knitting related, but I really feel like I’ve got nothing going on. Then BAM! I had to order a couple more t-shirts for my Creativ Festival helpers!

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I’ve used Custom Ink for t-shirts twice now. They normally do huge orders, for teams et al, but I managed to order just a couple things from them. The very first time I was ordering these shirts, I was having a heck of a time getting them to work. There were so many factors and my order was particularly complicated because the backs were all the same, but the fronts were different.

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I couldn’t manage to get it figured out by myself and was incredibly frustrated by the time I called in to speak with them. The person who picked up the phone was friendly and, best of all, unscripted. I felt like I was talking to an actual person rather than someone sitting there reading from a script. She managed to untangle my order and get me all set up with exactly what I wanted.

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This time was exactly the same! I was doing something overly complicated again, and began to frustrate myself. I called in again, remembering how helpful the previous person had been, and wondered if it had been a fluke. My experience was exactly the same! Custom Ink has the BEST customer service I have EVER experienced.

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I feel like the people that work there, actually like their jobs and have a good time at work. Mostly because I always joke around when I call into any customer service phone line. Usually the person on the other end laughs, but doesn’t really speak too much because “this conversation could be recorded for training purposes.” I am sure they are thinking about saying something wrong. It makes for a very tense phone call.

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These people seem like they are just people who are trying to help you out with whatever problem you have; they’re not just cogs in some huge corporate machine. I love that; it’s just like a real person talking to you.

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Needless to say I am completely smitten with them and would recommend this company to ANYONE getting t-shirts made. It’s worth it a bit more if you’re getting more than six done, but you never know when you will have a need for a hundred t-shirts that are all the same!